Immigration & Checkpoints Authority - iC Online

iC Online



Help Page

This technical help is for Internet Explorer (IE) 6.0 and above.

 
1.
How to enable Javascript or VBscript?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.
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Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to Scripting > Active Scripting then select the "Enable" check box and click the "Ok" button for the Security Setting window and for the Security Tab window
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2.
How to set "Every Visit to Page"?

Step 1, Cllick on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the General Tab, under the Temporary Internet Files click the "Setting" button
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Step 3, In the Settings window, Check the "Every visit to the page" and click the "Ok" button in the Setting window and in the Internet Options window.
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3.
How to ensure that Acrobat Reader has been installed in your PC?

To check if Acrobat Reader has been installed:

Step 1, Click on the Start Button

Step 2, Go to Control Panel

Step 3, Add and Remove Programs

Step 4, Look for "Adobe Reader" under currently installed programs
















To install Acrobat Reader:

Step 1, Visit the Adobe web site at http://www.adobe.com

Step 2, Click on [GET ADOBE READER] icon

Step 3, Select the latest version of Adobe Reader provided on the web site and download it onto your PC

Step 4, Follow the installation Instructions accordingly

4.
If you are using a pop-up blocker, please add the following list as your allowed sites.

  • www.psi.gov.sg
  • www.enets.sg
  • www.enets.com.sg
To setpup the IE setup configuration

Step 1, From the IE Menu, go to [Tools] and [Internet Options]

Step 2, Click on [Settings] found at the [Privacy] tab
Security Settings

Step 3, Enter www.psi.gov.sg, www.enets.sg and www.enets.com.sg in the textfield as shown

Step 4, Click on [Add] and [Close] to continue.
Pop Up Blocker

5.
If you encounter error code 6170 when making payment, you are advised to do the following to enable cookies for PSI url:

To setup the IE setup configuration

Step 1, From the IE Menu, go to [Tools] and [Internet Options]

Step 2, Click on [Sites] found at the [Privacy] tab
Privacy Tab Site

Step 3, Enter http://www.psi.gov.sg in the textfield as shown

Step 4, Click on [Allow] and [Ok]

Site Privacy

6.
If you encounter issues using iC Online with Internet Explorer 8, you are advised to change the settings of IE8 as follows:

Step 1, Enable the Compatibility View for IE8 (as indicated by the red circle)

Step 2, Close the Internet browser for the new settings to take effect

Step 3, Open a new IE8 browser and access iC Online to submit an application
ie8


Click on the buttons or links once only.
Do not use the Back or Forward button on your browser as this may end your transaction.

If you encounter any problems with this e-service, please contact us at 6391 6366, or email ICA_IC_Unit@ica.gov.sg.

This website is optimised for IE version 10.0, 11.0, Firefox 27.0, 28.0 and Safari 6.1, 7.0, Chrome 34.0, 35.0, Opera 19, 20