Frequently Asked Questions (FAQs)
1. Who is eligible to use the e-service?
The e-service is open to all Singapore citizens and permanent residents.
It allows for the re-registration of NRIC and the replacement of NRIC due to damage or a change in
personal particulars (ie. change of name, change of photograph etc.)
NRIC registration at age 15 is not available on the e-service. Registrants are required to register in person at IC Unit, Citizen Services Centre, 3rd storey, ICA Building.
Singapore NRIC holders who have reached age 30 after 31 Dec 2001 (i.e. those born from 1972 onwards), and who have not been issued with a replacement NRIC within the last ten years before reaching the age of 30, will be required to re-register their NRICs. They will receive ICA’s notice 2 weeks before their 30th birthday, informing them to re-register their NRICs via the e-service. Notified persons are required to re-register within a year from their 30th birthday.
Singapore NRIC holders who have reached age 55 after 31 Dec 2016 (i.e. those born from 1962 onwards), and who have not been issued with a replacement NRIC within the last ten years before reaching the age of 55, will be required to re-register their NRICs. They will receive ICA’s notice 2 weeks before their 55th birthday, informing them to re-register their NRICs via the e-service. Notified persons are required to re-register within a year from their 55th birthday.
Singapore NRIC holders who are born before 1 January 1962, and who have not been issued with a replacement NRIC in the last
ten years (i.e. current NRIC was issued before 1 January 2008), will be eligible for this exercise.
2. What kind of software should I have in order to use iC Online successfully?
The e-service is optimised for Internet Explorer version 10.0, 11.0, Firefox 27.0, 28.0 and Safari 6.1, 7.0, Chrome 34.0,
35.0, Opera 19, 20.
3. What are the documents required for online submission?
The documents required are:
4. What are the requirements for the photograph/digital image file attachment?
Your photograph should:
Your photograph image file should:
5. I would like to update my photo in my NRIC. Must the digital photograph be coloured? Can I submit one that is black and white?
Yes, the digital image submitted must be in colour.
6. How can I make sure that the photograph that I wish to submit is acceptable?
There will be a sample photograph on the same page which you are supposed to upload your photograph.
7. Can I change the photograph if I don’t like it after submitting the application on-line?
The e-service is designed to allow applicants to preview the uploaded photograph before submitting their application. This is to give the applicant ample opportunities to change the uploaded image if they choose to do so. However, once the application is submitted, you will not be able to make further changes to the photograph that was uploaded.
8. I note that I am required to submit a digital image of my current NRIC. What format must it be in? Any size to conform to? Can I send it in black and white and not the coloured version?
The digital image of your NRIC should:
The digital image should also show your NRIC details clearly and should be sent in colour format.
The following documents are required for changes to your name:
Once your application has been submitted successfully, you have to submit a copy of the document(s) to ICA through email to ICA_IC_Unit@ica.gov.sg.
The original copy of the document must be produced when you collect your NRIC.
10. What is the fee if I use the e-service?
There are no additional fees for an application submitted via the e-service as compared to an application submitted through other modes.
A breakdown of the fees payable are as follows:
Re-registration of NRIC at 30 yrs
- $10/- (for Singapore Citizens)
- $50/- (for Permanent Residents)
Replacement of NRIC due to damage/
Change of Particulars
11. What are the available payment modes on the e-service?
All registrations for NRIC made via the e-service would require online payment by one of the following:
12. How would I know whether my payment has been accepted?
A receipt will be displayed when your payment details have been successfully transmitted. Applicants are advised to print a copy of this receipt for reference.
13. It says that payment has to be made online prior to submission of registration by VISA, Mastercard credit/debit cards, American Express Card (AMEX) or Internet Banking (Citibank, DBS/POSB or UOB). How and where can I do that? In another application? I have a POSB Card. Can I use that to make payment?
When you submit your application via the e-service, you will be asked to make payment as you are completing the e-application. You are not required to access another e-service separately to make payment.
14. I do not have a credit card. Can I send/post a cheque to ICA after I have submitted my application via the e-service?
No. Payment has to be made via VISA, MasterCard credit/debit cards, American Express Card (AMEX) or Internet Banking (Citibank, DBS/POSB or UOB) during submission of application via the e-service before the application can be successfully completed.
15. Can I pay the NRIC re-registration/replacement fee at the time of collection? If no, why not?
No. Payment has to be made through the e-service before an application is transmitted to us for processing.
16. What is the processing time if I apply through the e-service?
The processing time is 3 working days upon receipt of your application, provided that all the information given and the photograph submitted meets ICA’s requirements.
17. How will I be notified to collect my NRIC?
If you apply through the e-service, you will be notified by e-mail (if provided in your application) as well as by post (through a collection card) to book an appointment for the collection of your new NRIC.
You can also enquire about the status of your online application through the e-service.
18. I am not able to access the website, how can I check my application status?
If you have access to an e-mail account and had provided your e-mail address in your application, you will be updated via e-mail. You will also receive our notification letters if additional documents are required, or our collection card when your application has been processed.
19. Where can I collect my NRIC?
Upon receiving our collection notice, you can login to the e-service (eappointment.ica.gov.sg) to book an appointment for the collection. The available collection venues will be displayed on the e-service after login.
20. What are the operating hours for collection at ICA Building?
IC Unit, Citizen Services Centre is open from 8 am to 4.30pm on weekdays, and 8 am to 12.30pm on Saturdays.
21. What should I bring along when I collect my NRIC?
If you have applied through the e-service, you must collect your NRIC personally. You should bring along all the documents listed in your collection notice, which you will receive via post and/or email (if an e-mail address was provided in your application).
Alternatively, you may also use our online enquiry function (LINK) available on the e-service to check on the documents that you are required to bring.
22. Do I still need to produce the original documents at the time of collecting my NRIC?
Yes. If you have made changes to your name when submitting your application, you will be required to produce the original supporting document during collection of your NRIC.
23. After submitting my application via the e-service, do I still need to come in person to collect my NRIC? Why?
Yes. The registrant is required to collect the NRIC in person as his/her identity will be authenticated via fingerprint and facial matching before the NRIC is issued. Iris images will also be captured during the transaction.
24. What would happen if I do not collect my NRIC after applying for one?
NRICs not collected after three months will be destroyed with no refund of fees. You will have to apply for a new NRIC at the prevailing fee.
25. If the applicant is bedridden and is unable to collect his NRIC personally at ICA, are there any alternative arrangements that ICA can provide?
The applicant or the applicant's family may contact us at ICA_IC_Unit@ica.gov.sg to request a visit from our mobile registration team to replace his NRIC. The request must be supported by a doctor's memo or written diagnosis, indicating that the applicant is bedridden or is unable to ambulate. The prescribed NRIC replacement fee will be collected when our officers visit the applicant for the replacement.
26. I have submitted an application via the e-service to renew my passport and re-register for the NRIC at the same time. Can I collect both documents at the same time?
Yes, you will be offered the option to collect both documents at the same time. Eligible NRIC holders may book an appointment to collect the NRICs and passports at selected post offices or at the self-service maine, iCollect. For collection at SingPost, a service fee charged by SingPost is applicable. Please refer to www.singpost.com for more information.
27. What if I have lost my NRIC?
Replacement of a lost NRIC is not available on the e-service. If you have lost your NRIC, you must report the loss personally at ICA Building, Level 3, within 14 days from the date of loss, and apply for a replacement NRIC. The replacement fee for a lost NRIC will apply.
28. What if my NRIC is lost after submitting a registration via the e-service?
You must report the loss personally at ICA Building, Level 3, within 14 days from teh date of loss, and apply for a replacement NRIC. The amount paid through the e-service will be refunded to you and the replacement fee for a lost NRIC will apply.
29. I am a Singaporean living overseas. Can I submit a registration for NRIC via the e-service and collect the new NRIC from the nearest Mission?
It is not advisable for you to register via the e-service as your NRIC must be collected in person within 3 months from the date of our collection notice. If you are currently residing overseas, you should email us at ICA_IC_Unit@ica.gov.sg to request to re-register during your next return trip to Singapore.
If you are only overseas for a short duration, you may choose to re-register via the e-service, and collect your NRIC during your return trip. However, please note that any NRIC that is not collected within 3 months would be destroyed with no refund of fees. You will have to apply for a new NRIC at the prevailing fee.
30. Can my new NRIC be posted directly to me if I apply via the e-service?
No, the NRIC must be collected in person at the collection venues made available to you when you book an appointment for the collection.
31. Can the 1st registration of NRIC at the age of 15 be submitted via the e-service? If no, why not?
No, ICA needs to enrol the fingerprints of the registrant for the 1st registration for printing on the NRIC.
32. How do I know whether my application through the e-service is successful?
An acknowledgement page will be displayed when an application is successfully submitted. Applicants are advised to print this page for reference.
33. Is my current NRIC still valid after I submitted an application online?
Yes, your current NRIC will be valid until you collect your new NRIC.
34. Will the system automatically log out if I take a long time to key in the information?
The time it takes for you to be logged out of the system would depend entirely on the operating system (OS) installed in your PC.
35. If there is an error in the information that I have keyed in, will I be able to retrieve and re-submit my application?
The e-service is designed to allow applicants to review and amend their details before submitting their application. This is to give the registrant ample opportunities to change their details if necessary.
However, once the application is submitted, you will not be able to make further changes to the details submitted.
36. Can I authorise someone to submit my application via the e-service using his internet account?
Although it is possible to do so, ICA does not encourage such an action as your personal information could be misused by the person who is submitting the application on your behalf.
37. Can I also use the e-service to effect a change of address since I have recently shifted to a new residence?
If you have no need to replace your current NRIC and you only wish to update your address, you may do so at any neighbourhood police post or neighbourhood police centre, or at 3rd storey, IC Unit, ICA Building. It is a free service and a sticker reflecting your new address will be affixed on your NRIC.
You may indicate changes to your address as well if you are applying for a replacement NRIC via the e-service.
38. What are the security measures in place for the use of the e-service?
Applicants are required to login to the e-service with their personal information. The information submitted by the applicants would be verified against our records to ensure that only the rightful registrant is allowed through the system.
Additionally, all registrants are required to collect their NRICs personally. The applicant’s thumbprint would be matched against our records before the new NRIC is issued.
39. If someone has used my particulars to apply for a NRIC online, will ICA know and be able to find the culprit and apprehend him/her?
ICA will be able to detect wrongful applications when the imposter's identity is established during collection of the NRIC.
40. What is the penalty for the abuse/misuse of the e-service, and for impersonating someone to apply for a NRIC?
In accordance with the prevailing legislations, a person who gives any information which he either knows or believes to be false or does not believe to be true, for the registration of a NRIC, shall be guilty of an offence and shall be liable on conviction to imprisonment for a term not exceeding 2 years or to a fine not exceeding $3,000/- or to both.
41. Would ICA be able to verify the particulars, eg, change in address, or change in particulars via the e-service?
The applicant has to indicate that there is a change to his particulars when submitting his online application. The applicant will have to provide copies of relevant documents to support the processing of his application, and furnish the original documents during collection, for verification.
42. Am I required to replace my passport if I have applied for a change of name on my NRIC?
If the name on your NRIC has changed, you will be required to apply for a new passport to reflect the change. This is to avoid possible inconvenience when travelling. Upon the collection of your new NRIC, you can submit an application for a new passport at the prevailing fee of $70.