Frequently Asked Questions (FAQs)
1. Who is eligible to use iC Online?
iC Online is an e-service that is open to all Singapore Citizens and Permanent Residents.
It allows for the Re-registration of NRIC at 30 years as well as for the replacement of NRIC due to damage or a change in
personal particulars (ie. Insertion of name, change of photograph etc.)
First time registrants at 15 years are unable to submit their registrations via iC Online and are required to register in person at our office, IC Section, Citizen Services Centre, 3rd Floor, ICA Building.
NRIC holders who have been issued with an NRIC or replacement NRIC more than 10 years and are attaining the age of 30 years will receive a notification letter from ICA two weeks before their 30th birthday instructing them to re-register for their NRICs. These individuals may then apply for the re-registration of their NRICs through iC Online within a year of their 30th birthday.
2. What kind of software should I have in order to use iC Online successfully?
iC Online is optimised for Internet Explorer (IE) 6.0 and 7.0.
Your PC monitor screen should also be set to have the resolution set to 1024 x 768 SVGA with 32 bits of color.
3. What are the documents required for online submission?
The documents required are:
4. What are the requirements for the photograph/digital image file attachment?
Your photograph image should:
Your photograph image attachment file should:
5. I would like to update my photo in my IC. Must the digital photograph be colored? Can I submit one that is black and white?
Yes, the digital image submitted must be in colour.
6. How can I make sure that the photograph that I wish to submit is acceptable?
There will be a sample photograph on the screen that you can check against with.
7. Can I change photo if I don’t like it after submitting the application on-line?
iC Online has been designed to allow user to preview before submitting their application. This is to give the registrant ample opportunities to change the photo image if they choose to do so. However, once the submit button is clicked on your web application page, you will not be able to make further changes to the photograph submitted.
8. I note that I am required to submit a digital image of my current NRIC. What format must it be in? Any size to conform to? Can I send it in black and white and not the coloured version?
The digital image of your NRIC should:
The digital image should also show your NRIC details clearly and should be sent in colour format.
The following documents are required for changes to your name:
Once your application has been submitted successfully, you have to submit a copy of the document to ICA either through email: ICA_IC_Unit@ica.gov.sg or via fax to 6293 6991. If you are sending the document via fax, kindly indicate “iC Online” on the first page of the document.
The original copy of the document must be produced when you call at ICA to collect your NRIC.
10. If I want to add in my Christian name in my NRIC, how do I submit my deed poll/baptism certificate to show proof?
For application made via iC Online, you would be required to key in your new name on the web application form. The original copy of the document would have to be produced when you come in to collect your NRIC.
11. What is the fee if I use iC Online?
The registration fees for submissions via iC Online would be the same as that at our registration counters.
A breakdown of the fees payable through iC Online are as follows:
Re-registration of NRIC at 30 yrs
- $10/- (for Singapore Citizens)
- $50/- (for Permanent Residents)
Replacement of NRIC due to damage/
Change of Particulars
12. What are the payment modes available for iC Online?
All registrations for NRIC made via iC Online would require online payment by one of the following:
13. How would I know whether my payment has been accepted?
A receipt will be displayed when your payment details have been successfully transmitted. Applicants are advised to print a copy of this receipt for reference.
We would like to inform you that the receipt does not constitute proof of successful payment. In the event that payment is unsuccessful, ICA will notify you accordingly and you will be required to make payment of the prescribed NRIC registration fee at our office.
14. It says that payment has to be made online prior to submission of registration by VISA, Mastercard credit/debit cards, American Express Card (AMEX) or Internet Banking (Citibank, DBS/POSB or UOB). How and where can I do that? In another application? I have a POSB Card. Can I use that to make payment?
When you submit your application via iC Online, you will be asked to make payment at the payment module, which is built into the iC Online registration process. You are not required to access another e-service separately to make payment.
iC Online is unable to accept payment made through cards other than the following:
15. I do not have a credit card. Can I send/post a cheque to ICA after I have submitted my application via iC Online?
No. Payment has to be made via VISA, Mastercard credit/debit cards, American Express Card (AMEX) or Internet Banking (Citibank, DBS/POSB or UOB) during submission of application via iC Online before the registration can be successfully completed.
16. Can I pay the NRIC re-registration/replacement fee at the time of collection? If no, why not?
No. Payment has to be made when you apply via iC Online. ICA will consider an online application as a valid one only after successful payment has been made via iC Online.
17. What is the processing time if I apply through iC Online?
The processing time is 3 working days upon receipt of your application, provided that all the information given and the photograph submitted meets ICA’s requirements.
18. How will I be notified when to collect my IC?
If you apply through iC Online, you will be notified by e-mail as well as by post (through a green acknowledgement card) on the stipulated collection date for your new NRIC.
You can also enquire about the status of your IC application through our online enquiry function, which is available on iC Online.
19. I am not able to access the website, how can I check my application status?
If you have access to an e-mail account and had provided your e-mail address in your web application form, you would receive our notification via e-mail. We would also send out green acknowledgment cards to registrants informing them of the collection details.
20. Where can I collect my IC?
Your IC must be collected in person at IC Section, Citizen Services Centre, ICA Building, 3rd Storey, 10 Kallang Road, Singapore 208718.
21. What are the collection hours for IC Section at ICA Building?
IC Section, Citizen Services Centre is open from 8 am to 4.30pm on weekdays, and 8 am to 12.30pm on Saturdays.
22. What should I bring along when I collect my IC?
If you have applied through iC Online, you must call in person to collect your IC. You should bring along all the documents listed in your acknowledgement notice, which you will receive via post, email (if an e-mail address is provided).
Alternative, you may also use our online enquiry function available through iC Online to check on the documents that you are required to produce.
23. Do I still need to produce the original documents at the time of collecting my NRIC?
Yes, if you have made changes to your name when submitting your registration, you will be required to produce the relevant original supporting document upon collection of your new NRIC.
Examples of such documents would include the Deed Poll, Religious Certificates such as the Baptism Certificate and Conversion Certificate as well as the Marriage Certificate.
24. After submitting my application via iC Online, do I still need to come in person to collect my NRIC? Why?
Yes. The registrant is required to collect the NRIC in person as we would have to authenticate the identity of registrant via thumbprint matching before releasing the NRIC to him/her.
25. What would happen if I do not collect my IC after applying for one?
ICs not collected will be destroyed after 3 months with no refund granted and you will have to apply for a new IC and pay the prevailing fee.
26. Do I still need to come personally for collection? Can I authorise a proxy to collect my NRIC?
Yes, you would be required to come in person for the collection of your new IC.
You are not allowed to authorise a proxy to collect the IC on your behalf, as we are required to authenticate the registrant’s identity before releasing the IC.
27. If the applicant has applied for NRIC via iC online but is unable to come for collection as he is bedridden. If there any arrangement that ICA can made?
If an application has already been sent via iC Online, the registrant or the registrant’s family may contact the IC Home Visit Team at Tel: 63916364 to arrange for house visit team to come over and hand the IC to the registrant after verifying their identity.
Alternatively, a request can be made to our office to have the House Visit team come over to perform the full registration for the individual.
House visit would involve additional transport and photo taking fees that has to be borne by the registrant’s family. This is over and above the prescribed NRIC registration fee.
28. What if I have lost my NRIC?
You will not be able to register for a replacement of a lost NRIC through iC Online. You are allowed to wait for up to 14 days before reporting the loss in case someone returns your lost IC to you, following which you should report the loss of NRIC and apply for a replacement through at our office, IC Section, Citizen Services Centre, ICA Building.
29. What if I receive your notification letter for Re-registration of NRIC at 30 years and my NRIC is lost? Can I still use iC Online?
If you have received our notification letter for the re-registration of NRIC at 30 years and have lost your NRIC, you should, within 14 days, report the loss of NRIC and apply for a replacement at our office, IC Section, Citizen Services Centre, ICA Building.
30. What if my NRIC is lost after submitting a registration via iC Online?
In such a scenario, you are advised to call our officers at 6391 6366 to inform us of the loss and then come in person to apply for a replacement through at our office, IC Section, Citizen Services Centre, ICA Building.
31. Can NRIC holders who have lost their NRICs apply for a replacement NRIC via iC Online? If no, why not?
NRIC holders who lose their NRIC are unable to replace their NRIC via iC Online. They have to make a replacement personally at IC Section, Citizen Services Centre, ICA Building as they are required to attend an interview prior to replacing their NRIC.
32. I am a Singaporean living overseas. Can I submit a registration for NRIC via iC Online and collect the new NRIC from the nearest Mission like in passport applications?
It is not advisable for you to register via iC Online as you would need to come to our office at ICA Building in person to collect your IC within 3 months of application. If you are currently posted overseas, you should write to our office, IC Section, Citizen Services Centre, ICA Building, 10 Kallang Road, Singapore 208718, to request for a deferment in your re-registration date. Upon receiving your request we will make the necessary arrangements and reply to you accordingly.
If you are only overseas for a short period of time, you may then choose to re-register via iC Online. However, you should take note that any NRIC that is not collected within 3 months would be destroyed with no refund granted and you will have to apply for a new IC and pay the prevailing fee.
33. Will my new NRIC be posted directly to me if I apply via iC Online?
No, the new NRIC will not be posted over to you. You are required to come to our office at ICA Building in person for the collection of the IC as we have to authenticate your identity before releasing the new IC to you.
34. If so, can my family members collect the new IC on my behalf, as I will not return to Singapore at least for the next 2-3 years?
No, we are unable to allow your family members to collect your IC on your behalf, as we would have to authenticate the registrant’s identity before releasing the new IC.
35. Can 15 year-olds register for their NRICs via iC Online? If no, why not?
15 year-old registrants are unable to submit their IC application via iC Online. ICA needs to capture the thumbprint of the 15 year-old for the 1st time for printing on the NRIC.
36. How do I know whether my application through iC Online is successful?
An acknowledgement page will be displayed when an application is successfully submitted. Applicants are advised to print this page for reference.
37. Is my current IC still valid after I had submitted online?
Yes, your current IC will be valid until you collect your new IC.
38. Please explain why registrants who effect a replacement of NRIC due to damage or a change in particulars via iC Online are required to wait for one week before they can collect their new NRIC when they could collect it on the same day if they had applied over the counter?
Although the applicants have to wait for a week to collect their IC if they apply for the IC via iC Online, their transaction time at our counter would be shorter as they do not need to go through the registration process and could proceed to collect their card. They do not have to wait to be served at the registration counter and thereafter wait again to collect their card.
39. Will the system automatically log out if I take a long time to key in the information?
The time it takes for you to be logged out of the system would depend entirely on the operating software (OS) installed in your PC.
40. If there is an error in the information that I have keyed in, will I be able to retrieve and re-submit?
iC Online has been designed to allow user to review and amend the registration details before submitting their application. This is to give the registrant ample opportunities to change the details if they choose to do so.
However, once the submit button is clicked on your web application page, you will not be able to make further changes to the details submitted.
41. Can I authorise someone to submit my application via iC Online using his internet account?
Although it is possible to do so, ICA does not encourage such an action and it would mean that the other party would have access to your personal information and could subsequently abuse the trust you had placed in them by using this information unlawfully.
42. Can I also use iC Online to effect a change of address since I have recently shifted to a new residence?
If you are currently ineligible for 30-yr re-registration, your IC is not damaged and you only wish to reflect a change in your address, you may choose to update your address at any Neighbourhood Police Post or Neighbourhood Police Centre or at IC Section ICA Building. It is a free service and a sticker reflecting your new address will be pasted on your IC.
However, if you choose to register through iC Online it would involve a registration fee of $60/- as a new IC would be produced.
43. What are the security measures taken for the implementation of iC Online?
All registrants are required to authenticate themselves before accessing iC Online. The information submitted by the applicants would be matched against that of our records to ensure that only the rightful registrant is allowed through the system.
Additionally, all registrants are required to come in person for the collection of their new NRICs and the registrant’s thumbprint would also be matched against that of our records before the new NRIC is released to him/her. This would enable our counter staff to verify their identities once more before issuing the NRIC to the public.
44. If someone has used my particulars to apply for a NRIC online, will ICA know and be able to find the culprit and apprehend him/her?
Yes, ICA will be able to catch hold of the culprit when he/she arrives to collect the IC where the identity will be established through fingerprint matching.
45. What is the penalty for the abuse/misuse of iC Online, and for impersonating someone to apply for a NRIC?
According to the National Registration Regulation, a person who have make statement or gives any information which is false in any material particular which he either knows or believes to be false or does not believe to be true, for IC registration, be it via iC Online or at the IC registration counter shall be guilty of an offence and shall be liable on conviction to imprisonment foe a term not exceeding 2 years or to a fine not exceeding $3,000/- or to both.
46. Would ICA be able to verify the particulars, eg, change in address, for replacement of NRIC due to change in particular or damage via iC Online?
The registrant would have to indicate that there is a change in the particulars when submitting an application via iC Online. The registrant would have to produce relevant documents upon collection, for ICA to verify the change in particulars.